Users: private individuals, companies, property managers, public bodies or any person looking for one or more professionals for construction, renovation, maintenance, landscaping or building-related services.
Professional partners: tradespeople, building companies, service providers, renovation companies, construction companies or any professional able to respond to project requests submitted through the platform.
The service provider: RGEIZ SARL-S, operator of the website rgeiz.lu, with registered office at 1 Um Klaeppchen, L-5720 Aspelt, Grand Duchy of Luxembourg.
The website rgeiz.lu is a connection platform between private clients, project owners and building professionals in the Grand Duchy of Luxembourg.
How it works:
1. Project request: users submit a request through the form available on rgeiz.lu or through an advertising form linked to RGEIZ.
2. Request qualification: RGEIZ may review the request, check the essential information and contact the user if further details are required.
3. Connection: the request may be shared with one or more professionals matching the type of work, the geographical area and the needs expressed.
RGEIZ facilitates the connection but does not replace the professional responsible for preparing the offer, carrying out the work or managing the contractual relationship with the client.
Submitting a project request implies acceptance of the general terms required for the operation of the service, including the processing, qualification and forwarding of the request to professional partners.
Users of rgeiz.lu agree to:
- Use the services for serious, real and achievable projects.
- Provide accurate, complete and up-to-date information when submitting a project request.
- Accept that their request is processed, qualified and forwarded to professional partners in order to enable the connection.
Any misuse, fake request, false information, illegal content or inappropriate behaviour may result in suspension of access to the service.
To maintain the quality of the service, professionals listed by RGEIZ agree to:
- Respond to project requests within a reasonable timeframe.
- Provide clear information, estimates or offers when necessary.
- Comply with applicable standards, insurance requirements, tax, social and regulatory obligations in Luxembourg.
- Offer serious and professional services in accordance with industry standards.
- Keep their professional information up to date.
- Use the contact details received only to respond to the project request concerned.
Any serious breach of these commitments may result in the suspension or exclusion of the professional from the platform.
RGEIZ undertakes to:
- Provide users with a clear and accessible project request service.
- Facilitate the connection between users and building professionals.
- Present requests in a structured way to make them easier for professionals to process.
- Protect users’ complete contact details before forwarding them to the professionals concerned.
RGEIZ is not a party to contracts concluded between users and professionals. RGEIZ cannot be held responsible for work carried out, offers provided, deadlines, prices, quality of work or any dispute between the user and the professional. It is the user’s responsibility to check the professional’s insurance, references, qualifications and contractual conditions before making any commitment.
In the event of a dispute, the competent courts of Luxembourg shall have sole jurisdiction. Luxembourg law applies, to the exclusion of any other law.
The website rgeiz.lu, its content, design, interface and databases are the exclusive property of RGEIZ SARL-S. Any partial or total reproduction is strictly prohibited without prior written authorisation.
RGEIZ collects and processes the personal data necessary to manage project requests, qualify needs and connect users with building professionals.
- The data collected may include: first name, last name, email address, phone number, address or project location, type of work, project description, indicative budget, desired timing, photos and additional information provided by the user.
- This information is used to contact the user, review the request, verify essential information, structure the project and organise the connection.
- Forwarding the request and contact details to professional partners is necessary for the connection service provided by RGEIZ to operate.
- Some requests may be offered to professional partners as qualified leads. Before validation or purchase of a lead, professionals may access only general project information, without the client’s full contact details.
- The user’s full contact details may be forwarded to professional partners only in connection with the relevant project and in order to allow contact, a visit, an offer or a quote.
- Professional partners agree to use the contact details received only to respond to the request concerned and not to use them for other purposes without authorisation.
- Users have the right to access, rectify, object to, restrict and delete their personal data by sending a written request to contact@rgeiz.lu.
- Cookies used on the website may facilitate navigation, improve the user experience and enable statistical or advertising measurements according to the applicable settings.
To register on our website as a user, you must meet the following conditions:
- Be at least 18 years old.
- Provide accurate and up-to-date information when registering.
- Have a valid email address to create your account.
- Accept these general terms of registration and use.
When registering, you will be asked to provide the following information:
- Your first and last name.
- Your email address.
- Your address.
- Your phone number.
- A secure password.
A confirmation email may be sent to you. You may need to click the link contained in this email to activate your account.
You are responsible for the security and confidentiality of your account.
- Do not share your password with anyone.
- Inform us immediately if you suspect unauthorised use of your account.
By using our website to submit a project request:
- You agree to provide complete and accurate information about your needs.
- You agree not to submit fraudulent, fictitious or misleading requests.
- You accept that RGEIZ processes, qualifies and forwards your request to professional partners in order to enable the connection.
- You understand that this forwarding is essential for the service to operate. Without acceptance of these terms, no project request can be validated.
- All communication with professionals must remain respectful.
- Abuse, defamatory remarks, threats or inappropriate behaviour towards professionals are strictly prohibited.
Your personal data is used to manage your project requests, qualify your needs and facilitate the connection with professional partners. Please refer to our legal notice and privacy policy for more details.
Full contact details may be forwarded to professional partners only in connection with the relevant request.
As a user, you agree to:
- Use the website only for lawful purposes.
- Not publish or transmit illegal, harmful, threatening or defamatory content.
- Respect the intellectual property rights of other users, professionals and RGEIZ.
- Not attempt to compromise the security of the platform.
We reserve the right to suspend or terminate a user account in the event of:
- Violation of these terms of use.
- Provision of fraudulent or inaccurate information.
- Suspicious or malicious activity linked to the account.
We reserve the right to modify this registration and use policy at any time. Users may be informed of any update by email or via a notification on the website.
For any question regarding this policy, please contact us:
- contact@rgeiz.lu
- +352 661 85 29 20 / +352 661 85 29 21
- 1 Um Klaeppchen, L-5720 Aspelt
